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Front Desk Coordinator
Make It Mine Designs is a locally owned company specializing in auto accessories, signage, promotional products, glass repair, and custom apparel. As our Front Desk Coordinator, you’ll be the first point of contact for customers, manage customer interactions, handle phone inquiries, and ensure accurate billing for completed jobs. This role is key to providing a positive experience for every client and supporting our commitment to quality and creativity.
Responsibilities
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Greet and direct walk-in customers to the appropriate team member with exceptional customer service.
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Answer and route phone calls effectively.
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Ensure detailed, accurate invoices are created and ready for customers upon job completion.
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Process and collect payments for completed jobs.
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Collections: Follow up on outstanding balances and assist in resolving payment issues.
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Track and manage inventory of office supplies, notifying management when replenishment is needed.
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Maintain up-to-date customer records and assist with follow-ups as needed.
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Other duties, as assigned.
Qualifications
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High school diploma or GED equivalent.
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Proficiency in accounting software. Knowledge of bookkeeping and generally accepted accounting principles (preferred).
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Cash handling experience and problem-solving skills for efficiently handling customer inquiries and transactions.
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Exceptional attention to detail and the ability to handle confidential information with integrity.
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Excellent organizational and multitasking abilities, along with strong communication skills.
Why Join Make It Mine Designs?
At Make It Mine Designs, we bring custom creativity to life every day. Join our friendly, collaborative team dedicated to delivering quality and innovation across a range of products. This full-time role offers fantastic benefits, weekday hours (Monday - Friday, 8 AM - 5 PM), and opportunities for growth in a company that’s all about making every project unique, just like our mission to "Make It Yours!"
